Return & Refund Policy

At CloveUs, we believe that matching outfits should bring joy and connection, not stress. We understand that buying apparel online, especially for your whole family or squad, can sometimes be tricky with sizing. That’s why we’ve ditched the strict standard rules to offer you our "Perfect Fit Guarantee."

1. The CloveUs Guarantee

Your happiness is our priority. If your order arrives damaged, printed incorrectly, or simply doesn't make you smile, we are here to make it right. We promise a hassle-free resolution process because you have enough to plan for your upcoming events!

2. Replacement & Refund Conditions

Issue Type	Our Solution	Do You Need to Return the Item?
Defective / Damaged (Ripped, faded print, wrong item sent)	Free Replacement immediately.	NO. Please donate or recycle it.
Wrong Size (Customer Error) (You picked the wrong size)	Size Exchange Support. We will send you a new size for a small Processing & Shipping Fee (usually just to cover logistics).	NO. Keep the original item! Give it to a friend or wear it as sleepwear.
Lost in Transit (Tracking stuck for 10+ days)	Free Replacement immediately.	N/A

3. How to Request a Replacement

We’ve made it super easy. No need to print return labels or run to the post office.

Step 1: Email us at support@cloveus.com within 30 days of delivery.

Step 2: Please include your Order Number and a clear Photo of the item showing the issue or the size tag.

Step 3: Sit tight! Our team will review your request within 24 hours and send you the tracking number for your replacement.

4. Important Exceptions

While we strive to be as flexible as possible, we cannot offer replacements/refunds in the following cases:

User Input Errors: Incorrect shipping address provided by the customer. Please double-check your address!
Modifications: Items that have been washed, altered, or damaged by the user.
Change of Mind: Since each item is custom-made just for you, we cannot accept returns simply because you changed your mind about the design or color after production has started.

Frequently Asked Questions

Q: Do I really get to keep the item if I chose the wrong size?
A: Yes! Returning items is a hassle for you and bad for the environment due to the carbon footprint. If the size is off, we’d rather you donate the original item to a local charity or give it to a friend. We’ll just charge a small fee to help cover the cost of shipping the new one to you.

Q: How long does it take to get my replacement?
A: Once approved, your replacement order enters our production line immediately. It typically takes standard production time of 2 to 5 days plus shipping time to reach you. We treat replacements as priority orders.

Q: Can I cancel my order if I make a mistake?
A: Our production is automated to ensure fast delivery. You have a 2-hour window after placing the order to contact us for any changes or cancellations. After that, your custom piece is likely already being created!